Shipping & Returns Policies

    BOTH DOMESTIC & INTERNATIONAL SHIPPING ARE FREE ON ALL ORDERS.

    THERE IS 5-10% DIAMOND CARAT WEIGHT VARIANCE ON ALL DIAMOND MERCHANDISE.

    Regular Shipping via UPS Express is ALWAYS FREE.

    Each shipment will be insured at no additional cost to you. Packages can be signature required. All orders will be shipped  pending credit approval. Customer support may contact customers  for additional information as required. Most orders ship out from our warehouse within 7-9 business days. Then it takes 4-5 additional business days by UPS to reach you. 

    Saturday deliveries are not offered.

    International Shipping:

    All international orders ship free from Goldia.com.au

    Customs and duties are at customer's expense below. We use UPS or TNT for international orders. We ship to most of the international countries.

    Combined Shipping:

    We combine as many as pieces of your purchases at no additional cost to you.

    Tracking your order:

    You will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep.

    FRIENDLY RETURNS, EXCHANGE & CANCELLATION POLICY:

    We want you to love your jewelry. If for any reason you’re not completely satisfied, we’re here to help.

    ✓ 30-Day Return Guarantee

    You may return unworn, undamaged, non-custom jewelry within 30 days of delivery for full refund. 

    ✓ Free Exchanges

    We offer free size exchanges, stone color swaps, and style upgrades (only pay the difference in price and actual shipping fees) within 30 days of delivery.

    ✓ Fast & Easy Refunds

    Refunds are issued within 3–5 business days after our team inspects your returned jewelry for quality and authenticity. Credit card fees (approximately 4%) and actual shipping fees are non-refundable for canceled or orders returned for customer's personal reasons.

    ✓ What Is Non-Refundable

    To protect customers and prevent fraud, the following items cannot be returned:

    1- Custom-made or engraved items

    2- Items that show wear, resizing attempts, or damage

    3- Items missing stones or parts

    4- Credit card fees (approximately 4%) and actual shipping fees are non-refundable for canceled or orders returned for customer's personal reasons.

    ✓ Shipping

    1- Outbound shipping is non-refundable.

    2- Return shipping labels are available upon request if you received a materially different item than what is being advertised on the website.

    ✓ Return Requirements

    To qualify for a refund:

    1-  Jewelry must be in original, unworn condition

    2- Original packaging must be included

    3- Product numbers, hallmarks, and packing slip must match the order

    4- The item must not be altered by any jeweler

    ✓ How to Start a Return

    Email: [email protected]
    Please include your order number and the item you wish to return.

    We’re here to help make the process simple and stress-free.

    Cancellations:

    Most orders can be cancelled on the same day or the next day latest. After this shipping cut out time we are not able to cancel orders.